Refund policy

You must have a Return Authorization Number (or RA#) in order to send back your item(s). To obtain a Return Authorization, you can email customer service at wishweb@awishcometrue.com or call 215-781-2000 or 1-800-755-2248 to start your return Monday-Friday 8:00AM-4:00PM EST.

Before shipping back your order(s):

• Please print the Return Authorization Summary sent to you via email or by one of our Customer Service Representatives and include it with the items to be returned.
• Write the RA# on the outside of the package.
• Be sure to send all items that are included as part of a costume, such as: hair poufs, gloves, skirts, etc. Do not include optional accessories purchased separately.
• Return items should be sent to A Wish Come True, 2530 Pearl Buck Road, Bristol, PA 19007.

 

Please return your merchandise within 10 days of receiving your Return Authorization Number or the item(s) may no longer be eligible for return. You are responsible for shipping costs. We recommend choosing a delivery carrier with tracking capability.

In order to accept your exchange or return:

• All merchandise must be returned in new and unworn condition in the original resealable packaging with tags attached.
• Merchandise must not have writing on the tag.
• Laundered items cannot be returned.
• Shoes must be returned in perfectly new, unmarred, and unsoiled condition and should be returned in undamaged shoe boxes with original tissue paper. Boxes that have been written on and/or taped cannot be returned.
• Please do not use the product packaging as a shipping container; place any item(s) that are still in their original packaging inside another shipping container or box.
• Do not tape and/or label shoe boxes or product packaging before sending via US mail; the packaging gets destroyed and the item(s) cannot be accepted for return.

 

Any merchandise received not complying with these instructions will not be processed.